Coronavirus – COVID-19: Resources

March 5, 2020 Sue Rorke

Updated 6/2/2020:  MWCIL has collected COVID-19 resources for people with disabilities .

State of Emergency

Governor Baker declared a state of emergency. All nonessential businesses and organizations have closed their physical workspaces and facilities to customers, workers and the public. Visit for more details on updates and guidance, including a definitive list of what businesses are essential. Schools will not re-open this school year.

Masks are now required in public places where social distancing is not possible. This applies to both indoor and outdoor spaces. Exceptions include children under the age of 2 and those unable to wear a mask or face covering due to a medical condition. Visit for more information.

MWCIL Service Town Resources

MWCIL Service Area: MWCIL is researching the resources from the 26 towns in our service area. We will keep updating this pdf file:

Resources for elders in some of our communities. Information provided by BayPath Elder Services:

This SMOC document details how they are continuing to provide and impressive array of services during the Covid-19 crisis:

MetroWest Testing Sites

Testing sites are in Bellingham, Franklin, Framingham, Marlborough, Natick, Northborough and Westborough. Download the list below.


Framingham Town Hall has partially opened June 1: The City Clerk’s Office (Room 105) will be open by appointment only (Mon.-Fri., 10 a.m.-1 p.m.) and the Treasurer/Collector’s Office (Room 111) will be open for walk-ins to allow people to pay their City bills in person while the building is open Mon.-Fri.

Framingham Information: Call (508)532-5411 .

Framingham Resources listed on the city’s website:

MWRTA has launched the “4 Grocery” shuttle to run hourly between 7 a.m. and 5 p.m. to carry shoppers from the Framingham hub to the Market Basket in Ashland, Roche Bros. in Natick, and the Wegman’s at the Natick Mall. Read more at

Framingham has announced a financial relief program which will help provide assistance with rent, mortgage, and/or utility payments for a period of two months to alleviate the burden on households which have seen a loss of employment and their primary income as of 3/10/2020.  Download the application:–Application


Ashland Town Hall will open, by appointment only for essential services that cannot be completed electronically, on Monday, June 1. Residents & business can call Town Hall at 508-881-0100, or the COVID-19 Hotline, 508-532-7900, to schedule a time to conduct business that cannot be completed electronically.

From Senate President Karen Spilka

Senate President Karen Spilka has created a webpage with an extensive range of local resources. Visit

Senator Spilka also has a page with the latest updates on the virus:

From Congressman Jim McGovern

Congressman McGovern offers a different list of resources and changes related to Covid-19:

Action Steps for PCA Users

Consumers of the Massachusetts PCA program can get free masks and gloves delivered for PCAs from their union, 1199SEIU. PCAs can order the masks online using the 1199SEIU order form.

Action Steps for Attendant Service Users in Response to Coronavirus Disease 2019 (COVID-19), at the Center for Disability Rights in Rochester, NY has valuable information and ideas specifically for people with disabilities who use PCAs.

MA Department of Public Health (State)

The DPH has posted information and fact sheets in several languages and updated Massachusetts information at

DPH 24-hour Emergency Hotline for you to call should you have any questions or concerns. The Hotline number is (617) 983-6800.

MassHealth Information

Consumer Information:

General MassHealth Information:

90 Day Supplies of Medication for MassHealth Members:

PPE – Personal Protection Equipment for Covid-19 Positive Members

MassHealth PPE Program for COVID-19 Positive Members will get a supply of personal protective equipment (PPE)to the home of MassHealth members receiving certain MassHealth covered in-home services and supports and who have a documented case of COVID-19 so that they can continue to receive services at home by their personal care attendant (PCA), independent nurse, or direct care worker. Download the file below for more information.

Special Enrollment for Health Connector through June 23 at This extension is for people who have lost coverage from a job .

PCA Users

PCA Overtime Limits: MassHealth is temporarily suspending the overtime limits (weekly hour limits) listed under 130 CMR 422.418(A) for the PCA program. Pursuant to this change, until further notice, a Consumer may schedule a PCA to work overtime hours without requiring prior authorization from MassHealth. Consumers should schedule their PCAs with the health and well-being of both Consumer and PCA in mind.

Please note that you still cannot exceed the maximum number of hours per week approved for in your PA. This is only waiving the overtime piece in case a PCA needs to work additional hours for more than 1 consumer putting them over 40 hours. The PCA will not be in danger of being sanctioned by MassHealth until further notice. Learn more from

Temporary Expansion of Home Health Aide Services: Please visit the link and learn more about how anyone experiencing disruption in their PCA services can user Home Health Aide Services. Read or visit MassOptions hotline at 1-844-422-6277.

If you or a family member or friend is a MassHealth member who receives hands-on support from a Personal Care Attendant (PCA) but is short PCAs during the COVID-19 outbreak, call the MassOptions hotline at 1-844-422-6277 to obtain home health aide services.

Long Term Supports and Services, including PCA Management Agencies and Fiscal Intermediaries:


As the COVID-19 situation rapidly evolves, CHAPA is adapting their operations and policy priorities. COVID-19 Affordable Housing Resources:

Department of Community and Housing Development (DHCD) – including updates for Residential Assistance for Families in Transition (RAFT) Program –


Massachusetts Food Pantries at

Call Project Bread’s Food Source Hotline: 1-800-645-8333

Call Mass 2-1-1

The Mass. Department of Transitional Assistance (DTA) is issuing emergency SNAP (food stamp) supplements to many SNAP households to help buy food during the pandemic crisis. Congress approved special SNAP supplement benefits in response to the COVID-19 pandemic. Apply on-line at

Massachusetts residents can use SNAP benefits to purchase groceries online via Walmart and Amazon, with more grocery retailers hopefully joining the program soon. Visit for more information.


The National Disability Institute has put together resource pages about the financial impact that Covid-19 has on people with disabilities and those with chronic health conditions, as well as their families and communities. Visit their National Resilience Center for more information.


Visit the State Unemployment Insurance page for online application forms, as well as links to rules and exceptions during the Covid-19 pandemic.

The Mass. Department of Unemployment Assistance put together this guide on How to File for Unemployment during COVID-19:

Apply for Pandemic Unemployment Assistance: Pandemic Unemployment Assistance (PUA) provides up to 39 weeks of unemployment benefits to individuals who are unable to work because of a COVID-19-related reason but are not eligible for regular or extended unemployment benefits.

For people who have lost employer based health insurance, see the MassHealth special enrollment for Health Connector.

Social Security

See updates on benefits related to Covid-19:

Recipients of Supplemental Security Income (SSI) will automatically receive automatic Economic Impact Payments. Download the document for more information:

Economic Impact Payments (CARES)

Frequently Asked Questions from Congressman Jim McGovern:

MA Attorney General

The Massachusetts Attorney General’s Office’s work as the People’s Law Firm continues amidst the Coronavirus public health emergency. The AG’s Office is warning Massachusetts residents to be on alert for individuals and businesses that may try to take advantage of uncertainty about COVID-19.

The AG’s hotlines will still be fully staffed during the regular hours. Visit the AG web page at for more resources.

Nursing Home Family Resource Line

Open Every Day – 9:00 AM – 5:00 PM – a dedicated phone line to connect family members of nursing home and rest home residents with the information and resources they need.

This new phone line provides one central contact for families and community members who have questions about the nursing home or rest home care their loved one is receiving during the COVID-19 outbreak. Staff will field questions on a range of topics and coordinate across state agencies to help provide answers.

About Covid-19

The website has the latest information on COVID-19, including prevention, symptoms and what to do if you get sick. .

Johns Hopkins Medicine has information, including a “Self Checker” to help you evaluate your own health. Scroll down to see it all:

Mental Health

Deaf and Hard of Hearing Resources

American Sign Language

Other Deaf and Hard of Hearing Resources

Disability Rights and Healthcare

We have heard threats and warnings that healthcare may need to be rationed, and that “someone” may have to decide who gets treated and who does not. These warnings are especially frightening for people with disabilities who may feel undervalued. The Disability Rights and Education Fund has compiled information on this topic. You can download their pdf document: Preventing Discrimination in the Treatment of COVID-19 Patients: The Illegality of Medical Rationing on the Basis of Disability.

From HHS – a bulletin from March 28: Civil Rights, HIPAA,and the Coronavirus Disease 2019 .pdf

From the Center for Dignity in Healthcare for People with Disabilities is this one page fact sheet for health care providers.

From ACL (Administration for Community Living)

ACL has compiled resources for seniors and people with disabilities:

COVID-19 Info By and For People with Disabilities

Downloadable 8 page plain-language booklet: COVID-19 Information By and For People with Disabilities from the Green Mountain Self Advocates and the Vermont Developmental Disabilities Council


The Centers for Disease Control and Prevention (CDC) is responding to an outbreak of respiratory disease caused by a new coronavirus named coronavirus disease 2019 (COVID-19). The CDC has issued interim guidance to help administrators of public and private childcare programs and K–12 schools plan for and prevent the spread of COVID-19 among students and staff. See Interim Guidance for Administrators of US Childcare Programs and K–12 Schools to Plan, Prepare, and Respond to Coronavirus Disease 2019.